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Terms of Service

Last updated: June 5, 2026

1. Acceptance of Terms

By installing or using Faro (the "App"), you ("Merchant" or "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not install or use the App.

These Terms constitute a legal agreement between you and the developer of Faro. The App is offered subject to your acceptance of these Terms along with Shopify's Partner Program policies.

2. Description of Service

Faro is a Shopify embedded application that provides:

  • An operational store status based on your inventory, orders, and product data
  • Recommended actions generated from deterministic store signals and validated AI assistance
  • Operational views for products and recent orders
  • Inventory risk tracking and stock monitoring
  • Impact measurement for completed actions when the underlying Shopify data supports a defensible measurement

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3. Plans and Billing

Free Plan

  • Access to core operational views for products and orders
  • Store status overview
  • 3 recommended action refreshes per week
  • No credit card required

Starter — $9.99/month

  • Everything in Free
  • Daily recommended action refreshes
  • Priority product and order signals
  • Priority support
  • 14-day free trial — no charge during the trial period

Billing for Starter is handled entirely through Shopify Billing. Charges appear on your Shopify invoice. Subscriptions renew automatically every 30 days unless cancelled.

You may cancel your Starter subscription at any time from the Plans page within the App. Upon cancellation, Shopify Billing handles the subscription change according to Shopify's billing rules. You will retain Starter features until Shopify marks the subscription change as effective.

Prices are listed in USD and may be subject to applicable taxes depending on your location.

4. Free Trial

New Starter subscribers receive a 14-day free trial. You will not be charged during the trial period. If you cancel before the trial ends, no charge will apply. If you do not cancel, your subscription will automatically begin at $9.99/month after the trial period.

5. Permitted Use

You agree to use the App only for lawful purposes and in accordance with these Terms. You agree not to:

  • Attempt to reverse-engineer, decompile, or otherwise derive the source code of the App
  • Use the App in any way that could damage, disable, or impair the service
  • Use automated tools to scrape or extract data from the App beyond normal usage
  • Resell or sublicense access to the App without prior written consent

6. Data and Privacy

Your use of the App is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

You retain ownership of all data in your Shopify store. By using the App, you grant us a limited, non-exclusive license to access and process that data solely to provide the Service.

7. Recommended Actions

The recommended actions generated by the App are produced from your Shopify store signals. Some recommendations may use AI assistance after deterministic and server-side validation. They are provided for informational purposes only and do not constitute financial, legal, or business advice.

Recommendations and measured impact may occasionally be inaccurate, incomplete, delayed, or not measurable. You are responsible for independently verifying any recommendations before acting on them.

The App does not provide competitor pricing recommendations unless a real external pricing source is connected and validated. If no such source exists, competitor pricing recommendations are not generated.

8. Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

We do not guarantee the accuracy of any analytics data, store status scores, or recommended actions. Use of the App is at your own risk.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE APP, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE APP IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless the developer of Faro from any claims, damages, losses, and expenses (including reasonable attorney's fees) arising from your use of the App or violation of these Terms.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by updating the "Last updated" date. Continued use of the App after changes constitutes acceptance of the updated Terms.

12. Termination

We reserve the right to suspend or terminate your access to the App if you violate these Terms. You may terminate your use at any time by uninstalling the App from your Shopify store.

13. Governing Law

These Terms are governed by and construed in accordance with applicable laws. Any disputes shall be resolved through good-faith negotiation before pursuing any legal remedy.

14. Contact

For questions about these Terms, please contact us at: [email protected]